II · Commitments

Our commitments

Travel with confidence. Discover with respect. Preserve for tomorrow.

Patrick with two rhinoceroses resting in the background
Rhinoceros sanctuary — rest in the middle of the day

A. Our commitments

An exceptional journey is above all a responsible journey

At Private Safari Guides by Excelsior & Courtesy, we believe that an exceptional journey is above all a responsible journey. Our commitment is to offer you an authentic, secure experience, deeply respectful of Africa, its wildlife and its people.

  • Private, professional and attentive support.
  • Transparent organisation and secure bookings in France.
  • A rigorous selection of our guides, lodges and local partners.
  • Carefully crafted itineraries, adapted to your pace.
  • An authentic immersion in Africa's most beautiful territories.
  • Exclusive experiences with full respect for wildlife.
  • Responsible observation, without disturbing the animals or their environment.
  • Safaris that favour the quality of the experience over the quantity of sightings.
  • A respectful discovery of local cultures and communities.
  • An attentive presence by your side, from the first contact until your return.

B. Financial transparency

A relationship founded on trust and guarantees

Three clear commitments, upheld at every step — no buried clauses, no volatile currency.

  1. Payments in the eurozone

    You pay in euros, to a European account. No distant transfers, no opaque exchange.

  2. No currency fluctuation

    The quoted price is the price paid. No surcharge if a local currency wavers.

  3. No uncertain intermediation

    No chain of opaque local operators between you and me. A single contact, a single route.

  4. Committed funds, never at risk

    Sums committed to secure your arrangements are deducted from the final balance, or fully refunded if the journey cannot take place through any fault of mine.

C. The insurance framework

What protects you during the journey

I work with a partner insurer to cover your entire stay. You are insured for on-site medical assistance, medical repatriation, cancellation as per the general terms, your luggage, and your civil liability during the trip.

A full summary sheet is given to you before departure. It details the limits, the exclusions and the procedures in the event of a claim.

Download the detailed sheet — PDF, 240 KB

D. Responsible tourism

Our commitment to responsible tourism

“Because protecting Africa also means passing it on.”

We favour responsible ecotourism that contributes to the preservation of natural spaces, supports local communities and champions partners committed to protecting biodiversity. By choosing Private Safari Guides, you contribute to more responsible tourism, where every journey plays a part in the conservation of wildlife and the sustainable development of the territories that welcome you.

— Patrick Plaetevoetprivate guide